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What is Red Light Therapy? Learn the basics of red light therapy and how it fits into everyday wellness routines. How Red Light Works Explore how red and near-infrared light interact with the body at a cellular level. Safety & Best Practices Learn how to use red light therapy safely and build it into your routine.

Warranty & Returns Learn about warranty coverage, returns, refunds, and what to do if there’s an issue with your DEPOWIN product. Orders & Shipping Get information about order processing, shipping, delivery, tracking, and common order questions. Product Support Find product guides, troubleshooting help, care instructions, and answers to common product questions.

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Shipping policy

Shipping Policy

Last updated: August 13, 2026

Thank you for shopping with DEPOWIN. We aim to make the delivery process clear and straightforward. Please review the information below regarding order processing, shipping, tracking, and delivery.

Order Processing

Orders are typically processed within 1–2 business days after they are placed.

Business days do not include weekends or U.S. federal holidays. During periods of high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Within the United States

DEPOWIN currently ships from our U.S. warehouse to eligible addresses within the United States.

Estimated standard delivery time is typically 3–7 business days after your order has shipped.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, weather, holidays, destination, or other circumstances outside our reasonable control.

Shipping Costs

Free standard shipping is available to eligible U.S. destinations.

Additional shipping charges may apply to Alaska, Hawaii, U.S. territories, remote locations, or other extended-delivery areas.

When additional shipping charges apply, the available shipping options and applicable charges will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking information.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

If your tracking information has not updated for an extended period or you believe there may be an issue with your shipment, please contact us at support@depowin.health.

Changing Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us at support@depowin.health as soon as possible.

We will make reasonable efforts to update the address before the order enters fulfillment, but changes cannot be guaranteed once processing or shipment has begun.

DEPOWIN is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Order Cancellations

If you would like to cancel an order, please contact us as soon as possible at support@depowin.health.

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment. However, once an order has been processed or shipped, cancellation may no longer be possible.

If your order has already shipped, any applicable return will be handled according to our Return & Refund Policy.

Delayed Packages

Occasional carrier delays may occur after an order has left our warehouse.

If your package is taking longer than expected, we recommend first checking the latest tracking information provided by the carrier.

If there has been no meaningful tracking update for an extended period, contact us at support@depowin.health and we will assist you in reviewing the shipment status.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend:

  • Checking around the delivery location and any secure or alternative delivery areas.
  • Checking with household members, neighbors, building staff, or anyone who may have accepted the package.
  • Allowing a short period of time, as some carriers may mark a package as delivered shortly before the actual delivery.
  • Contacting the carrier for additional delivery information.

If you are still unable to locate your package, contact support@depowin.health with your order number and tracking information so we can assist with reviewing the situation.

Lost Packages

If you believe your shipment has been lost in transit, please contact us at support@depowin.health.

We will review the tracking information and, when appropriate, work with the shipping carrier to investigate the shipment.

Resolution will depend on the circumstances of the shipment and the information available from the carrier.

Damaged Shipments

If your order arrives damaged, please contact support@depowin.health as soon as reasonably possible.

To help us evaluate the issue, please include:

  • Your order number
  • A description of the issue
  • Photos of the damaged product
  • Photos of the shipping package and packaging materials, when available

Please retain the product and original packaging while your request is being reviewed.

International Shipping

DEPOWIN currently ships within the United States only.

International shipping is not available at this time. We may expand our shipping destinations in the future.

Contact Us

If you have questions about your order, shipment, or delivery, please contact:

DEPOWIN Customer Support
Email: support@depowin.health

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