Privacy Policy

DEPOWIN (“DEPOWIN,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, contact customer support, submit a warranty or return request, subscribe to marketing communications, upload files, or otherwise interact with DEPOWIN.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

1.1. Information You Provide Directly

Depending on how you interact with DEPOWIN, we may collect information such as:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account information
• Order and transaction information
• Product information
• Customer support communications
• Warranty, return, refund, and shipping requests
• Reviews, survey responses, and product feedback
• Marketing preferences

If you contact DEPOWIN Support, you may also choose to provide information such as your order number, product model, issue description, photographs, videos, or other attachments relevant to your request.

Please avoid submitting information that is not reasonably necessary for us to assist you.

1.2. Payment Information

Payments made through our website are processed by third-party payment providers.

DEPOWIN generally does not directly store complete credit or debit card numbers. Payment providers may collect and process payment information in accordance with their own privacy and security practices.

1.3. Information Collected Automatically

When you visit or use our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Language and regional settings
• Approximate location derived from IP address
• Pages viewed
• Links clicked
• Access times
• Shopping cart activity
• Purchase and browsing behavior
• Referring websites
• Interactions with marketing communications or advertisements

1.4. Information from Third Parties

We may receive information from third parties that help us operate our business, including:

• E-commerce platforms
• Payment processors
• Shipping and logistics providers
• Order-tracking services
• Customer-support providers
• File-upload service providers
• Fraud-prevention providers
• Analytics providers
• Advertising platforms
• Email or marketing providers
• Social media platforms

2. How We Use Personal Information

We may use personal information to:

• Process, confirm, and fulfill orders
• Arrange shipping and delivery
• Provide order tracking
• Process returns, refunds, replacements, and warranty requests
• Respond to customer-support inquiries
• Troubleshoot product-related issues
• Process payments
• Prevent fraud and unauthorized transactions
• Maintain website and account security
• Manage customer accounts
• Communicate order, shipping, and service updates
• Improve our website, products, and customer experience
• Analyze website traffic and performance
• Understand customer preferences
• Measure advertising and marketing effectiveness
• Send promotional communications where permitted by law
• Enforce our policies and agreements
• Protect our rights and the rights of others
• Comply with legal, tax, accounting, and regulatory obligations

3. Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies to operate and improve our website.

These technologies may help us:

• Keep our website functioning
• Maintain shopping carts
• Remember user preferences
• Support authentication and security
• Understand website traffic
• Analyze website performance
• Measure marketing effectiveness
• Support advertising where applicable

Cookie Categories

Depending on the technologies enabled on our website, cookies may include:

• Strictly Necessary Cookies

These cookies are required for website navigation, checkout, authentication, fraud prevention, security, and other essential functions.

• Functional Cookies

These cookies may remember preferences such as language, region, account settings, or other user choices.

• Analytics and Performance Cookies

These cookies help us understand website traffic, navigation patterns, errors, and performance.

• Advertising and Targeting Cookies

Where enabled, these technologies may be used to measure advertising, build audiences, limit repeated advertising, and deliver ads based on interests or browsing activity.

4. Cookie Preferences

Where available, you may manage non-essential cookies through the Cookie Preferences, Cookie Settings, or similar controls provided through our website or cookie banner.

You may also block, restrict, or delete cookies through your browser settings.

Please note that disabling certain cookies may affect website functionality, personalization, analytics, or other features.

If you clear cookies or use a different browser or device, you may need to update your preferences again.

5. Advertising and Analytics

We may use analytics, advertising, measurement, and related services provided by Shopify and other third-party providers.

Depending on the tools enabled on our website, these services may include technologies provided by companies such as Google, Meta, TikTok, Microsoft, or similar providers.

These providers may use cookies or similar technologies to:

• Analyze website traffic
• Measure campaign performance
• Understand website interactions
• Prevent fraud
• Build advertising audiences
• Personalize advertisements
• Measure whether advertising results in visits or purchases

The specific tools used by DEPOWIN may change as our website and marketing activities evolve.

6. Email and SMS Marketing

Where permitted by law and where you have provided appropriate consent, we may send communications such as:

• Product announcements
• Special offers
• Discounts
• Wellness or educational content
• Surveys
• Product updates
• Abandoned-cart reminders

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

If SMS marketing is offered, you may opt out using the instructions provided in the message, such as replying STOP where applicable.

Opting out of marketing communications does not prevent us from sending transactional or service-related communications regarding orders, shipping, returns, refunds, warranty requests, account security, or customer support.

7. How We Disclose Personal Information

We may disclose personal information to service providers and business partners that help us operate DEPOWIN, including:

• Shopify and other e-commerce platforms
• Payment processors
• Warehouses and fulfillment providers
• Shipping carriers
• Order-tracking providers
• Customer-service providers
• File-upload service providers
• IT and cloud providers
• Fraud-prevention providers
• Analytics providers
• Advertising and marketing providers
• Email and SMS providers
• Professional advisers

We may also disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to legal requests
• Investigate fraud or security incidents
• Protect rights, property, or safety
• Complete a merger, acquisition, financing, sale, restructuring, or similar business transaction
• Act according to your direction or consent

8. Do Not Sell or Share My Personal Information

DEPOWIN does not sell personal information for money in the traditional sense.

However, certain uses of advertising cookies, pixels, or similar technologies may be considered a sale, sharing, or targeted advertising under some U.S. state privacy laws, even where no money is exchanged.

Depending on your state and applicable law, you may have the right to opt out of:

• Sale of personal information
• Sharing of personal information for cross-context behavioral advertising
• Processing of personal information for targeted advertising

Where available, you may submit an opt-out request through a Do Not Sell or Share My Personal Information, Your Privacy Choices, or similar link on our website.

You may also contact:

support@depowin.health

Subject line:

Privacy Opt-Out Request

We will not discriminate against you for exercising applicable privacy rights.

9. Global Privacy Control

Where required by applicable law and where our website technology can recognize the signal, we may treat a recognized Global Privacy Control (GPC) signal as a request to opt out of the sale or sharing of personal information associated with that browser or device.

GPC signals are generally browser- and device-specific. You may need to enable GPC separately on each browser or device you use.

GPC does not prevent strictly necessary technologies used to operate the website, process transactions, maintain security, or provide requested services.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete transactions
• Maintain business records
• Provide customer support
• Process returns and refunds
• Administer warranty claims
• Prevent fraud
• Resolve disputes
• Enforce agreements
• Meet legal, tax, accounting, and regulatory obligations

Support-related photographs, videos, attachments, or other materials may be retained for as long as reasonably necessary to review and resolve the applicable support, return, warranty, or product issue.

When information is no longer reasonably required, we may delete, anonymize, aggregate, or securely dispose of it.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, loss, misuse, or alteration.

However, no website, electronic transmission, payment system, or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account or personal information has been accessed without authorization.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request a portable copy of certain information
• Opt out of sale, sharing, or targeted advertising
• Limit certain uses of sensitive personal information where applicable
• Appeal certain decisions regarding privacy requests
• Receive equal service and treatment when exercising applicable privacy rights

To submit a privacy request, email:

support@depowin.health

Subject line:

Privacy Rights Request

Please describe the nature of your request.

We may need to verify your identity before completing certain requests.

Where permitted by law, an authorized agent may submit a request on your behalf, subject to appropriate verification of identity and authority.

13. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Subject to applicable exceptions, these rights may include:

• The right to know what personal information we collect
• The right to access certain personal information
• The right to request deletion
• The right to correct inaccurate personal information
• The right to opt out of sale or sharing
• The right to limit certain uses of sensitive personal information where applicable
• The right not to receive discriminatory treatment for exercising applicable privacy rights

Depending on your interactions with DEPOWIN, categories of information collected during the preceding 12 months may include:

• Identifiers
• Customer records
• Commercial information
• Internet or network activity
• Approximate geolocation derived from IP address
• Customer-support communications and content
• Product and transaction information
• Inferences based on website or purchasing activity

We do not knowingly sell or share the personal information of consumers under 16 years of age.

California residents may also contact us regarding applicable Shine the Light rights at:

support@depowin.health

Subject line:

California Shine the Light Request

14. Children’s Privacy

Our website and products are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13.

If you are a parent or guardian and believe that a child has provided personal information to DEPOWIN, please contact:

support@depowin.health

If appropriate, we will take reasonable steps to review and delete the information.

15. International Visitors

DEPOWIN currently primarily serves customers within the United States.

If you access our website from another country, information you provide may be transferred to, stored in, or processed in the United States or other jurisdictions where our service providers operate.

Those jurisdictions may have privacy laws that differ from the laws in your country.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services, including services such as:

• Amazon
• Shipping carriers
• Order-tracking services
• Social media platforms
• Other external websites

DEPOWIN does not control the privacy, security, or content practices of third-party websites or services.

For example, if you purchase a DEPOWIN product through Amazon or follow a link from our website to Amazon, information collected through Amazon is governed by Amazon's applicable privacy policies and practices.

We encourage you to review the privacy policies of third-party services before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business
• Website functionality
• Products or services
• Technologies
• Service providers
• Privacy practices
• Legal or regulatory requirements

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

Where appropriate or required by law, we may provide additional notice of material changes.