Return & Refund Policy

Last updated: August 13, 2026

At DEPOWIN, we want you to feel confident when shopping with us. This Return & Refund Policy explains how returns, refunds, damaged or defective items, and purchases made through different sales channels are handled.

1. Purchases Made on DEPOWIN.health

45-Day Return Policy

For eligible products purchased directly from DEPOWIN.health, you may request a return within 45 days of the confirmed delivery date.

To request a return, please contact us at support@depowin.health before sending any product back.

Returns sent without prior authorization or to an address not provided by DEPOWIN may not be accepted or processed.

Return Eligibility

To be eligible for a return, the product must be in good condition and should include the original packaging, accessories, manuals, cables, controllers, and other components originally supplied with the product.

Products may not qualify for a full refund if they:

• Have been damaged through misuse, abuse, improper handling, or neglect;
• Have been modified, altered, or repaired without authorization;
• Are missing important accessories, components, or included items;
• Show damage beyond what would reasonably occur through normal handling;
• Are returned outside the applicable 45-day return period.

DEPOWIN reserves the right to evaluate the condition of returned products before approving a refund.

2. How to Request a Return

To begin a return, contact:

support@depowin.health

Please provide:

• Your order number;
• The email address used to place the order;
• The product you would like to return;
• The reason for your return; and
• Photos or other information when reasonably requested to help us review the return.

If your return is approved, we will provide instructions regarding where and how to send your product.

Please do not send products back without first contacting DEPOWIN Customer Support.

3. Return Shipping Costs

For returns that are not related to a confirmed product defect, shipping damage, or an incorrect item sent by DEPOWIN, the customer is responsible for return shipping costs.

Original shipping charges, including additional charges paid for remote or extended-delivery locations, are generally non-refundable for non-defective returns.

If DEPOWIN confirms that the product was defective, damaged during shipment, or that you received an incorrect item, DEPOWIN will provide an appropriate resolution and cover reasonable return shipping costs when a return is required.

DEPOWIN does not charge a restocking fee for eligible returns.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, appears defective, or you receive an item different from what you ordered, contact support@depowin.health as soon as reasonably possible.

Please include:

• Your order number;
• A description of the issue;
• Photos or video showing the issue when applicable;
• Photos of the shipping package and packaging materials if the product was damaged during shipment.

Please retain the product, accessories, and original packaging while your request is being reviewed.

Once the issue has been evaluated, DEPOWIN will determine an appropriate resolution, which may include replacement, refund, troubleshooting support, or another appropriate solution depending on the circumstances.

5. Refunds

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be processed to your original payment method within 5–10 business days.

After DEPOWIN issues the refund, additional processing time may be required by your bank, credit card company, or payment provider before the funds appear in your account.

Shipping charges that are non-refundable under this policy will not be included in the refund.

6. Returns After 45 Days

Returns requested more than 45 days after the confirmed delivery date are generally not eligible under our standard return policy.

If you experience a product issue after the return period has ended, please contact support@depowin.health.

Depending on the circumstances and any applicable warranty coverage, our team may be able to provide troubleshooting, warranty support, replacement assistance, or another appropriate solution.

7. Purchases Made Through Amazon

Products purchased through Amazon are subject to Amazon's applicable return and refund procedures during Amazon's eligible return period.

If your Amazon order is still within Amazon's return window, please initiate your return or refund request directly through your Amazon account.

DEPOWIN.health does not process standard Amazon returns that remain eligible for return through Amazon.

Amazon Orders Outside the Return Window

If your Amazon order is outside Amazon's standard return window and you need assistance with your DEPOWIN product, you may contact us at:

support@depowin.health

Please provide your Amazon order information and a description of the issue.

Our team will review the circumstances of your request and any applicable warranty coverage. Depending on the situation, available assistance may include troubleshooting, replacement support, warranty service, or another appropriate resolution.

Additional assistance outside Amazon's standard return period is reviewed on a case-by-case basis and does not constitute an extension of Amazon's return policy.

8. Purchases From Other Sellers

If you purchased a DEPOWIN product from another retailer, marketplace, or third-party seller, returns and refunds are generally subject to that seller's applicable return policy.

For product support or warranty-related questions, you may contact support@depowin.health and provide proof of purchase and relevant order information.

9. Refunds to the Original Payment Method

Approved refunds for purchases made directly through DEPOWIN.health will generally be issued to the original payment method used for the purchase.

We are unable to guarantee that a refund can be issued to a different card, account, or payment method.

10. Contact Us

If you have questions about a return, refund, damaged or defective product, or your eligibility under this policy, please contact:

DEPOWIN Customer Support
Email: support@depowin.health